Online Security and Privacy

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

• Billing Address
• Shipping Address
• Email Address
• Contact number
• Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

Email and SMS

It is part of our customer service for Ecrotek to send our customer’s emails and/or SMS throughout the purchasing process, to email/SMS customers informing them of special benefits and offers, and to send other promotional emails/SMS they elect to receive.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails or SMS about new products, special offers or other information which we think you may find interesting using the email address and/or phone number which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Removal of Information

If you would like to have your registration removed from our database for any reason, just send us an email requesting it to be removed.

Security

Ecrotek has taken all practical measures to ensure that any information you provide us remains private and secure and that your payment and registration information is processed with confidentiality. When you place orders and use a credit card, we use the services of DPS to provide a completely secure credit card payment process. This means that we do not store credit card information on our servers or copy that information onto our site.

If you require any further information about our credit card security policies, please contact us and we will be happy to help.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. We use them only to track this information.

Control of Your Password

You are responsible for all actions taken with your user name, email address and password. We recommend that you do not disclose your Ecrotek password to any third parties. If you choose to share your username, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

Updates to our information practices

We may make changes to our information practices or alter the functions on our website and so we reserve the right to make changes to our privacy policy. We therefore encourage you to periodically review this page for the latest information on our privacy policy.

If you require further information on our privacy policy then please contact us at sales@ecrotek.com.au