Ecrotek delivers within Australia using Standard Courier delivery services for small orders. Orders exceeding 0.5m³ will be sent using Premium Courier delivery services. If your online order exceeds the small parcel size, you need a separate freight quote - see below.
Goods are delivered on business days only. We cannot deliver on weekends or public holidays.
Signature on Delivery Required
We must get a signature when your order is delivered; we recommend you provide a delivery address where someone can receive and sign for your order. If no one is at your delivery address, the courier company will leave you a card in your letter box advising you of collection details.
All prices displayed on our website are in Australian Dollars ($AUD) and will be charged in Australian Dollars at the checkout
Postage Delivery Times
| Urban | Rural | |
|---|---|---|
| Standard Courier | 3-6working days* | 4-7 working days* |
| Premium Courier | 2-3 working days* | 3-5 working days* |
- All orders include tracking.
- Delivery may be delayed during peak season.
*Dependent upon payment confirmation and stock availability.
Christmas Delivery Times
To give your items the best chance to arrive in time for the holidays, please place your order by the following dates:
- Monday, 16th December 2024 for regional areas
- Tuesday, 17th December 2024 for metro areas (NSW, ACT, VIC, QLD)
For Express Post (metro areas only excl. NT, WA & TAS), order by Wednesday, 18th December 2024.
Carrier networks are especially busy during the holiday season, so order early to make sure you get your supplies in time for the holidays!
Christmas Closure
NOTE: The Ecrotek staff will be having a break over the Christmas – New Year period. Please place your orders by December 23 for dispatch before the Christmas closure.
There may be some dispatches possible between December 24 and January 6 for orders pre-paid by credit card. All other orders will be processed after January 6.
Tracking
Once your order is shipped you will receive an email confirming your shipping details and tracking number.
If you have an account with Ecrotek you can also view the status of your order online when you log into your account.
Flat rate shipping offers
To view our terms and conditions for our flat rat shipping offer click here.
Order Support and Further Information
If there is a problem with your order or you would like further information about postage and deliveries, please contact us with your order details (and number):
Australian customers:
E: sales@ecrotek.com.au
T: 1800 905 687
